This Privacy Policy applies to:

• visitors of our websites, including www.manatex.co

• users of the Manatex.digital application, available at app.manatex.digital

• people who contact us by forms, email, events, demos or webinars

For more information about the company and hosting providers, you can consult our Legal Notice page.

2. Categories of personal data we process

We process different types of personal data depending on how you interact with us.

2.1 Website visitors (www.manatex.co and other public pages)

When you visit our public website, we may process:

• IP address and general location based on IP

• technical data about your browser, device and operating system

• data about your activity on the website, such as pages visited, time spent and clicks

• cookie identifiers and similar technologies, according to your cookie choices

• information you provide through forms, such as:

  • first name and last name

  • email address

  • phone number

  • company name, role and country

  • the content of your message or request

We may also process data about how you open and read our emails, for example whether you click on links or not. This helps us understand if our messages are useful.

2.2 Users of the Manatex.digital application (app.manatex.digital)

When you create and use an account in the Manatex application, we may process:

• Account data

  • name and surname

  • professional email address

  • password (stored in hashed form)

  • role or job title

• Company profile data

  • company name and address

  • country and region

  • industry or sector

  • company size and export experience level

• Project and content data inside the application
  This includes the business information you choose to enter in Manatex.digital application

• Technical and usage data

  • dates and times of logins

  • modules and features used

  • actions performed in the application

  • error logs and performance data

  • device and browser information

• Support and onboarding data

  • emails and messages exchanged with our team

  • meeting notes and feedback related to your use of Manatex

You control the business data you decide to enter in the application. We recommend that you avoid entering unnecessary personal data about other individuals.

3. Purposes and legal bases for processing

We process personal data only when we have a valid legal basis under the GDPR. For each main purpose, the legal bases are:

3.1 Providing the Manatex application and managing accounts

• creating and managing user accounts

• providing access to modules, credits and reports

• generating reports

• providing support, demos and onboarding

Legal basis: performance of a contract or pre contractual steps.

3.2 Operating and securing the websites and application

• hosting and technical delivery of the websites and app

• security logging, fraud and abuse prevention

• protection against bots using services such as Google reCAPTCHA

• ensuring the stability and integrity of our systems

Legal basis: our legitimate interest in operating secure digital services and, where applicable, legal obligations.

3.3 Analytics and performance measurement

• understanding how our websites are used

• improving content, usability and performance

• using tools such as Google Analytics and similar technologies, according to your cookie choices

Legal basis: your consent for non essential cookies and trackers, where required by law.

3.4 Marketing and communication

• sending newsletters, product updates, invitations to events and training

• following up after a demo request, webinar or meeting

• managing your marketing preferences and unsubscribe requests

Legal basis: your consent, or our legitimate interest when allowed by local law, with a right to object at any time.

3.5 Use of AI to produce reports and recommendations in the application

• processing the data you provide in the app together with public or open data

• calling AI models provided by third party suppliers to generate reports

• monitoring usage of AI features to improve quality and reliability

Legal basis: performance of a contract and our legitimate interest in improving and protecting our services.

3.6 Legal, tax and accounting compliance

• keeping records required by law

• managing invoices and payments

• responding to lawful requests from authorities or courts

Legal basis: compliance with legal obligations and our legitimate interest in defending our rights.

4. Automated decision making

Manatex does not make decisions based only on automated processing that could have legal or similarly significant effects on individuals.

Our tools provide analyses, scores and recommendations, but final decisions about export strategy, market selection, pricing or partner choice are always taken by you or your organisation, not by our systems.

5. Sharing of personal data and international transfers

We do not sell your personal data.

We share data only with the following categories of recipients, and only for the purposes described in this Privacy Policy:

• hosting and infrastructure providers that host our websites, application and databases

• cloud and AI providers that help us run AI models and other cloud services used in the Manatex application

• analytics and cookie providers used on our public website to measure visits and performance, according to your cookie choices

• security and anti bot providers used to protect our forms and services against abuse

• email and communication providers used to send transactional emails, newsletters and support messages

• payment and billing providers, when needed to process invoices and payments

• professional advisers, such as lawyers and accountants, when necessary to comply with legal and tax obligations or to defend our rights

For AI providers used in the Manatex application, we share only limited business data that is necessary for the AI task.

We do not send your account name, login email address or phone number to AI models, unless you include these details yourself inside the content you submit for analysis.

Some of our providers are located outside the European Economic Area or may store data on servers outside the EEA, in particular in the United States.

6. Retention of personal data

We keep personal data only for as long as necessary for the purposes described above and to comply with our legal obligations.

In general:

• website log and analytics data are kept for a limited period that allows us to measure traffic and detect incidents, then are deleted or anonymised

• contact and demo request data are kept for a period that allows us to manage your request and follow up, then are archived or deleted, unless a longer period is required in case of a complaint or dispute

• application account data are kept while your account is active, then archived for the period required by law for accounting and contract evidence

• project and content data inside the Manatex application are kept while your organisation has an active subscription or test account, then deleted or anonymised after a reasonable period, unless we are legally required to keep them longer

• billing and invoice data are kept for the period required by tax and accounting laws

When we no longer need personal data, we delete it or anonymise it in a secure way.

7. Cookies and similar technologies

We use cookies and similar technologies on our websites and in some parts of the application.

Some cookies are essential for you to enjoy all the features of our website and app. They allow us to maintain user sessions, remember your preferences and prevent security threats. These cookies do not collect more data than what is necessary for these functions.

Other cookies are used for analytics, performance and advertising. These cookies help us understand how our website is used, improve it and, in some cases, measure the performance of our campaigns. They are used only according to your cookie choices.

When you provide your contact information on our website, it may be linked to previous visits to the website based on your IP address or cookie identifiers. We may adapt the content we show you when you revisit our website later.

For more information about the cookies we use and how you can manage your preferences, please read our separate Cookie Policy.

8. Protection against bots and security tools

To protect our website and forms from automated abuse, spam, fraud or malicious bots, we use security tools that analyse how the website is used. These tools may process:

• IP address and technical data

• behaviour on the page (for example mouse movements or time spent)

• cookies and browser or device information

These tools help us check whether a form is filled in by a human or by an automated program and protect the integrity of our services. The legal basis for this processing is our legitimate interest in protecting our website and ensuring its secure operation.

Some of these tools are provided by third parties and may involve transfers of data outside the EEA. In that case, we rely on appropriate safeguards as described in the section “Sharing of personal data and international transfers”.

9. Your rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: to obtain confirmation of whether we process your data and receive a copy of it.

• Right to rectification: to correct inaccurate or incomplete data.

• Right to erasure: to request deletion of your data in certain cases.

• Right to restriction: to request that we limit the processing of your data in certain situations.

• Right to data portability: to receive the data you have provided to us in a structured, commonly used and machine readable format, and to transmit it to another controller when technically possible.

• Right to object: to object to processing based on our legitimate interest and to object at any time to the use of your data for direct marketing.

• Right to withdraw consent: where processing is based on your consent, you can withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, you can contact us at:

Email: contact@manatex.digital

We may ask you for additional information to confirm your identity before we act on your request. We aim to respond within the time limits set by law.

You also have the right to lodge a complaint with your local data protection authority. In France, this is the CNIL (Commission Nationale de l’Informatique et des Libertés).

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if our services, technologies or legal obligations change.

When we make changes, we will post the updated version on this page with a new “Last updated” date. For important changes, we may also inform registered users by email or by a message inside the application.

We encourage you to review this page regularly to stay informed about how we process your personal data.